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Terms and Conditions

Free delivery offer

Free delivery refers to standard delivery with orders delivered 3-5 working days from dispatch. Standard delivery worth £3.50. Offer ends 17th June 2024 at 9am.

Product Reviews Monthly Prize Draw

Each month, starting 01/01/2024 until such time as MeAmora no longer runs the Contest, there will be one winner per month. MeAmora will randomly select each winner during the Contest Period. Entrants must write a product review on meamora.co.uk in order to be entered. The winners will be eligible to win the Prize of £50 reward points which will be added to their MeAmora account. Winners are required to have an account in order to receive reward points. Prize is not transferrable. Selections made weekly for the previous week’s entries. Chances of being selected to win the Prize depend on the total number of eligible Entries received during the Contest Period. The winner will be contacted by the email address used to write the review. MeAmora Rewards
  • Sign up to our Rewards Programme when you open an account with us. You don’t need to sign up separately. Remember you cannot accumulate points if you don’t have an account.
  • You will automatically receive 1 point for every £1 you spend.
  • Each point is worth £0.10 when used to off set purchase of our Lash and Nail Products on our website.
  • You are free to spend points to get money off products at any point when you are logged into our website.
  • You can keep saving and build up your Reward Points throughout the year. Your Reward Points will be valid for twelve months. If your Reward Points have not been redeemed after twelve months they will be automatically removed from your account.
  • You cannot use points to pay for delivery, sales aids or print materials
  • If you use points to pay for a purchase (partially or in full) you will not receive any points for that transaction.
  • If you return a product you purchased with points you will be credited points, not cash
  • If you make 2 or more purchases within a month where you gain points, then spend points, then return the original products from which you accrued points you will receive cash back less the value of the points you have subsequently spent.
  • We reserve the right to substitute or remove products and services available as rewards at any time.
  • Points earned in our Rewards Programme cannot be converted to cash.
  • Reward points are earned for every £1 spent on shopping only, shipping charges, sales aids and print materials are excluded. On any given purchase the maximum cash value of reward points you can redeem is the total value of your order, minus the delivery charge, sales aids and print material charges.
  • Points are non-transferable.
  • Rewards programe promotions may be offered on occasion at the discretion of MeAmora. Details on the points value earned and the duration of the promotion will be clearly communicated
  • Specifically Double Reward Points events may be used across defined periods of time. At this time 2 points will be received for every £1 spent

Terms of Use

  • 1. About Our Terms
    • 1.1 These terms and conditions of use ("Terms") explain how you may use this Website and any of its content ("Website"). These Terms apply between MeAmora ("we", "us" or "our") and you, the person accessing or using the Website ("you" or "your").
    • 1.2 The Website is not intended for persons younger than 16 years of age. If you are under 16 years of age, you should not provide your personal information on the Website.
    • 1.3 You should read these Terms carefully before using the Website. By using the Website or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Website immediately. .
    • 1.4 The Website is provided by us to you free of charge for information purposes only.
    • 1.5 If you order any goods from the Website, separate terms and conditions will apply as set out.
    • 1.6 If you would like these Terms in another format (for example: audio, large print, braille), please contact us using the contact details set out below.
    • About Us
    • 1.7 We are MeAmora, registered brand name of BSH Global Limited, a company registered in England and Wales with company number 13910527 and whose registered office is at MeAmora, Vulcan Works, 34-38 Guildhall Road, Northampton, NN1 1EW. Our VAT number is GB406664494.
    • 1.8 If you have any questions about the Website, please contact us
  • 2. Using The Website
    • 2.1 The Website is for your own personal use (and for non-commercial purposes excluding if you are a MeAmora Stylist or Influencer in the context of your MeAmora buisness).
    • 2.2 You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Website.
    • 2.3 We make no promise that the Website is appropriate or available for use in locations outside of the UK. If you choose to access the Website from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
    • 2.4 We try to make the Website as accessible as possible. If you have any difficulties using the Website, please contact us using the contact details at the top of this page.
    • 2.5 As a condition of your use of the Website, you agree to comply with our "Acceptable Use Policy" set out at Schedule 1 to these Terms and agree not to:
      • 2.5.1 misuse or attack our Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
      • 2.5.2 attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website.
    • 2.6 We may prevent or suspend your access to the Website if you do not comply with these Terms or any applicable law.
  • 3. Registration and Password Security
    • 3.1 Use of the Website may require registration, particularly in order to access restricted areas of the Website.
    • 3.2 We are not obliged to permit anyone to register with the Website and we may refuse, terminate or suspend registration to anyone at any time.
    • 3.3 You are responsible for making sure that your password and any other account details are kept secure and confidential.
    • 3.4 If we have reason to believe there is likely to be a breach of security or misuse of the Website through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.
    • 3.5 Any personal information you provide to us as part of the registration process will be processed in accordance with our "Privacy Policy" available here.
  • 4. Infringing Content
    • 4.1 We will use reasonable efforts to:
      • 4.1.2 identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of our Acceptable Use Policy, when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.
    • 4.2 If you believe that any content which is distributed or published by the Website is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page.
  • 5. Your Privacy and Personal Information
    • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at https://meamora.co.uk/privacy which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
  • 6. Ownership, Use and Intellectual Property Rights
    • 6.1 The intellectual property rights in the Website and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Website ("Content") are owned by us and our licensors.
    • 6.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
    • 6.3 Nothing in these Terms grants you any legal rights in the Website or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Website or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Website or the Content.
    • 6.4 Trade marks: our trade marks, including but not limited to 'MeAmora' are our trademarks. Other trade marks and trade names may also be used on the Website or in the Content. Use by you of any trade marks on the Website or in the Content is strictly prohibited unless you have our prior written permission.
  • 7. Submitting Information To The Website
    • 7.1 While we try to make sure that the Website is secure, we do not actively monitor or check whether information supplied to us through the Website is confidential, commercially sensitive or valuable.
    • 7.2 Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Website will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
  • 8. Accuracy of Information and Availability of the Website
    • 8.1 We try to make sure that the Website is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Website will be fit or suitable for any purpose. Any reliance that you may place on the information on the Website is at your own risk.
    • 8.2 We may suspend or terminate access or operation of the Website at any time as we see fit.
    • 8.3 Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other Websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Website and its Content.
    • 8.4 While we try to make sure that the Website is available for your use, we do not promise that the Website will be available at all times or that your use of the Website will be uninterrupted.
  • 9. Hyperlinks and Third Party Websites
    • The Website may contain hyperlinks or references to third party advertising and Websites other than the Website. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or Websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or Website does not mean that we endorse that third party's Website, products or services. Your use of a third party Website may be governed by the terms and conditions of that third-party Website and is at your own risk.
  • 10. Limitation on Our Liability
    • 10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      • 10.1.1 losses that were not foreseeable to you and us when these Terms were formed;
      • 10.1.2 losses that were not caused by any breach on our part;
      • 10.1.3 business losses; and.
      • 10.1.4 losses to non-consumers. .
  • 11. Events Beyond our Control
    • We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
  • 12. Rights of third parties
    • No one other than a party to these Terms has any right to enforce any of these Terms.
  • 13. Variation
    • 13.1 No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 15.
    • 13.2 We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Website and by continuing to use and access the Website following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
  • 14. Disputes
    • 14.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.
    • 14.2 Relevant United Kingdom law will apply to these Terms. If you want to take court proceedings, the relevant courts of the United Kingdom will have non-exclusive jurisdiction in relation to these Terms.

ACCEPTABLE USE POLICY

  • 1. Prohibited uses
    • 1.1 You may use the Website only for lawful purposes. You may not use the Website:
      • 1.1.1 in any way that breaches any applicable local, national or international law or regulation;
      • 1.1.2 in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
      • 1.1.3 for the purpose of harming or attempting to harm minors in any way;
      • 1.1.4 to bully, insult, intimidate or humiliate any person;
      • 1.1.5 to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;
      • 1.1.6 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
      • 1.1.7 to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
    • 1.2 You also agree not to access without authority, interfere with, damage or disrupt:
      • a) any part of our Website;
      • b) any equipment or network on which the Website is stored;
      • c) any software used in the provision of the Website; or
      • d) any equipment or network or software owned or used by any third party.
  • 2. Interactive services
    • 2.1 We may from time to time provide interactive services on the Website.
    • 2.2 Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
    • 2.3 We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on the Website, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on the Website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
    • 2.4 The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.
    • 2.5 Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
  • 3. Content standards
    • 3.1 These content standards ("Content Standards") apply to any and all material which you contribute to the Website (“Contribution”), and to any interactive services associated with it.
    • 3.2 The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.
    • 3.3 We will determine, in our discretion, whether a Contribution breaches the Content Standards.
    • 3.4 A Contribution must:
      • 3.4.1 be accurate (where it states facts);
      • 3.4.2 be genuinely held (where it states opinions); and
      • 3.4.3 comply with the law applicable in England and Wales and in any country from which it is posted.
    • 3.5 A Contribution must not:
      • 3.5.1 be defamatory of any person;
      • 3.5.2 be obscene, offensive, hateful or inflammatory;
      • 3.5.3 bully, insult, intimidate or humiliate;
      • 3.5.4 promote sexually explicit material;
      • 3.5.5 include child sexual abuse material;
      • 3.5.6 promote violence;
      • 3.5.7 promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
      • 3.5.8 infringe any copyright, database right or trade mark of any other person;
      • 3.5.9 be likely to deceive any person;
      • 3.5.10 breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
      • 3.5.11 promote any illegal content or activity;
      • 3.5.12 be in contempt of court;
      • 3.5.13 be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
      • 3.5.14 be likely to harass, upset, embarrass, alarm or annoy any other person;
      • 3.5.15 impersonate any person or misrepresent your identity or affiliation with any person;
      • 3.5.16 give the impression that the Contribution emanates from MeAmora or one of its affiliates;
      • 3.5.17 advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
      • 3.5.18 contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; and
      • 3.5.19 contain any advertising or promote any services or web links to other Websites.

Terms and Conditions of Sale

Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you continue to use The MeAmora Online Store. The below terms and conditions (“the Conditions”) and the Terms of Use apply to your use of this MeAmora Online Store and to any purchases you make through MeAmora Online Store. In the event of any conflict between the Terms of Use and these Conditions, the latter shall prevail. These Conditions and the Terms of Use apply between you and MeAmora, the registered brand name of BSH Global Limited (“Memora”, “we” or “us”), whose registered office is at BSH Global Limited, Office 9, Dalton House, 60 Windsor Avenue, London, United Kingdom. Please address any complaints, queries or correspondence regarding these conditions or MeAmora Online Store, to the contacts as listed on Contact us.This website is operated by MeAmora (registered number 13910527, VAT number GB 406 66644 94) from its registered address BSH Global Limited, Office 9, Dalton House, 60 Windsor Avenue, London, United Kingdom.

Purchasing MeAmora Products

  • Eligibility to order criteria: You may only purchase products from MeAmora Online Store:
    • • Available for sale and details of which appear on MeAmora Online Store;
    • • For delivery to England, Wales, Scotland and Northern Ireland (Excluding PO box addresses) and
    • • For personal use, either by yourself or by your intended recipient(s) of the products. MeAmora reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by MeAmora.

Details of the products available for purchase (including their price) are set out on MeAmora Online Store. MeAmora takes all reasonable care to ensure that all details, descriptions, and prices of products appearing on MeAmora online store are correct at the time when the relevant information is placed onto MeAmora online store. Although every effort is made to keep MeAmora Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect price.

  • Ordering Products:
    • • Once you have selected the products you wish to order, navigated through the checkout process and clicked on the ‘Place Order’ button on the basket page.
    • • Once you have clicked on the ‘Place Order’ button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further.
    • • MeAmora will e-mail you to confirm your product order has been received.
    • • MeAmora will e-mail you again to confirm that the products you have ordered are being shipped to you.
    • • We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and your stylist/MeAmora only upon those products being shipped to you, as detailed in the dispatch confirmation e-mail.
    • • MeAmora may refuse or be unable to process your order if: The product you ordered is discontinued or no longer available. Your credit card does not give authorisation for the payment of the purchase price You do not meet the eligibility to order criteria set out above. You want to ship to a freight forwarding company address for example Self Storage, Address Pal and Storage Wizard as they are unable to accept delivery. MeAmora will not be liable to you for any loss or damage directly or indirectly resulting from such refusal or inability to process your order.

Cancelling the Contract and Returns

  • 1) Order Cancellation and Returns You are entitled to cancel your order if you change your mind, provided that you exercise your right no longer than 30 days after the day on which you receive the goods or services. This doesn't affect or limit your statutory rights if goods are faulty or not as described.
    When returning goods as part of an order cancellation, we will refund:
    • a. the full purchase price
    • b. the delivery charges (the cost for initial delivery to you)
    For further information on how to return products, please see our returns policy
  • 5) How To Contact Us. Our contact details can be found on our Contact us
  • 6) Liability The Products are supplied for domestic and private use only. Meamora shall not be liable for any losses relating to any business of yours, for example, lost revenue, income or profits, lost data or any interruption to your business. You must follow any instructions we may give you in relation to the safe use or storage of the Products. Subject to applicable law, we will not be responsible for any damage to the Products which is caused by your failure to follow these instructions. There are certain responsibilities which MeAmora cannot exclude by law and nothing in these Terms and Conditions of Sale limits or attempt to limit our to you:
    • • for death or personal injury resulting from negligence.
    • • Fraud
    • • Any responsibilities that cannot be excluded by the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

General

  • MeAmora reserves the right to:
    • • Modify or withdraw, temporarily or permanently, The MeAmora Online Store (or any part thereof, including product images or concerning the availability of products) with or without notice to you; MeAmora shall not be liable to you or any third party for any such modification or withdrawal; and/or
    • • Change the Conditions from time to time, and your continued use of The MeAmora Online Store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using The MeAmora Online Store.
    • • If MeAmora should change these Conditions, your order will be subject to the Terms and Conditions that were in force at the Date and time of you placing your order. Copies of the applicable past T&C are available by email from info@meamora.co.uk
    • • Post purchase assistance - you may also contact the Customer Care Centre by sending an email to info@meamora.co.uk, if you have any queries or concerns regarding your purchase.

Images

The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Products purchased may vary slightly from images on our Website. The packaging of the Products may vary from that shown on images on our Website.

If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. English law applies to these Conditions and any dispute relating to the Conditions shall be settled by the English courts (or the courts of Northern Ireland, Wales or Scotland if you reside in one of those locations).